12 properties. Daily inspections took 2+ hours each. Paper forms were lost. Issues were missed.
1The Challenge
A chain of boutique resorts and homestays across Yunnan province. Safety inspections were manual, inconsistent, and time-consuming.
Paper forms meant no real-time visibility of issues
Different inspectors checked different things
Reports took days to compile and share
2The Solution
Instead of throwing more people at the problem, the company deployed REPAI with a clear, strategic approach.
3First Results
Inspection time dropped by 90%. Zero safety incidents in the past 6 months.
4The Impact
From bottleneck to breakthrough. Every metric moved in the right direction.
"We used to find problems after guests complained. Now we find them before anyone gets hurt."
Expanding to 20 more properties. REPAI safety scores will become part of property performance metrics.
